Refund policy

Refund Policy

We want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return within 14 calendar days of receiving your order, provided you follow the conditions below:

How to request a return:

• Contact us by email at shop@dropsdecor.store or by phone at +55 51 99459-7746. Please include your order number, the items you wish to return, and the reason for your return.

• Once your return is approved, we will send you return instructions and a shipping authorization by email.

• Items must be returned in their original packaging, unused, and with all original tags and labels attached (if applicable).

If these conditions are not met, we reserve the right to deny the refund.

Return shipping:
Once you receive your return instructions, please follow the guide carefully. You are responsible for including any required shipping documentation (such as a packing list) and ensuring that the item is securely packaged for return.

Refunds:
Refunds will be processed using your original payment method or, if you prefer, we can issue a store credit. Refunds will only be processed once we receive and inspect the returned items to confirm they meet our policy requirements.

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Additional Return Information

• Defective or Damaged Items:

  • If you receive a defective product, you must request a return within 7 calendar days of delivery.

  • If your order arrives with visibly damaged packaging or damaged items, you must notify us within 48 hours of delivery.

• Products Not Eligible for Return:

  • Returns will not be accepted for items showing signs of misuse or intentional damage.

  • We do not accept returns for digital products, including digital dossiers, digital color analysis, online consultations, or online courses. 
    

If you have any questions about your return, please don’t hesitate to reach out — we’re here to help!